MONSEI · Paris
Delivery & Returns
Pieces are cut and finished to order. What follows are the terms we hold ourselves to.
Preparation & delivery
Pieces are prepared to order in Egypt. For France and Dubai, our estimated delivery target is within 14 calendar days of ordering, including preparation and transit. Delivery may be completed by a local courier in the destination country. If you need your piece for a particular date, contact us before ordering so we can confirm the available timing. Tracking is shared when the tracked courier shipment is dispatched.
If anything changes that timing, we write to you directly rather than letting the date pass in silence.
Where we ship, and what it costs
Prices and checkout payments follow your selected market: AED in the United Arab Emirates and EUR in France. The displayed AED amounts use Shopify’s currency conversion and may change with exchange rates. Delivery across Europe, including France, is free at every order value. Dubai delivery is priced at €7.25 per order and converted into AED at UAE checkout; the AED amount shown at checkout is definitive. Other destinations are calculated at checkout by destination and order value.
| Destination | Standard | Free from |
|---|---|---|
| Europe, including France, the UK, Switzerland and Norway | Free | Always |
| North America | €19.90 | €250 |
| Africa | €19.90 | €200 |
| Dubai, United Arab Emirates | €7.25 per order | — |
| Asia and the Middle East, excluding Dubai | €19.90 | €250 |
| South America | €19.90 | €250 |
| Australia and New Zealand | €24.90 | €250 |
If your country is not offered at checkout, we do not currently ship there. Write to us and we will tell you honestly whether we can.
Duties and import taxes
Pieces originate in Egypt. Import duties, taxes and handling charges depend on the destination and fulfilment route. Where these charges are not included in the checkout total, they may be payable separately by the recipient. Free delivery refers to the delivery charge and does not itself mean that import charges are included. Contact us before ordering if you need confirmation of the applicable arrangements for your destination.
Tracking
A tracking number is emailed on dispatch. You can also follow your order from the order tracking page.
Delays
Once a parcel is with the carrier, transit and customs clearance are outside our control, and delays there do not extend or reduce any of the rights set out below. If a parcel stalls, write to us and we will chase it with the carrier on your behalf.
Your right of withdrawal
If you are a consumer in the European Union, you have 14 days from the day you receive your order to withdraw from the purchase, without giving a reason, in accordance with Article L221-18 of the French Code de la consommation.
To exercise this EU right, write to hello@monseiofficial.com with your order number within those 14 days. You then have a further 14 days to return the piece to us.
Returns for United Arab Emirates customers
MONSEI offers customers in the United Arab Emirates a voluntary return period of 14 days from receipt, subject to the conditions and return costs explained below. Email hello@monseiofficial.com with your order number during that period to request return instructions. This voluntary policy is separate from, and does not restrict, any mandatory consumer rights applicable in your country.
Condition of returned pieces
The piece must be returned unworn, unwashed, undamaged and in its original packaging, with all hardware untouched and any tags still attached. We may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the piece.
Return costs
Return shipping is at your own cost, unless the piece arrived damaged, incorrect, or not as described. In those cases we cover the return entirely.
Refunds
Once we receive and inspect the returned piece, we refund the full amount you paid, including standard outbound delivery, within 14 days, to the original payment method. We do not issue store credit in place of a refund where a refund is due.
Cancelling before production
You may change your size or cancel your order at any time before production of your piece has started. Write to us with your order number as early as you can.
Lost or damaged parcels
If a piece arrives damaged, incorrect, or not as described, tell us within 48 hours of delivery with photographs. If a parcel is lost in transit, tell us as soon as the tracking stops moving. In either case we will repair, replace or refund at no cost to you. This is separate from and in addition to your right of withdrawal, and does not affect your statutory guarantees under Articles L217-3 and following of the Code de la consommation.
This is a small house — a fault is ours to fix, not yours to absorb.
Questions
Write to hello@monseiofficial.com. A person reads every message.