MONSEI · Paris
Delivery & Returns
Every work is made to order. What follows are the terms we hold ourselves to.
Dispatch
Dispatch is within 14 days of your order. That is the point at which your piece leaves us — carrier transit time is additional and depends on your destination. A tracking number is emailed on dispatch.
If anything changes that timing, we write to you directly rather than letting the date pass in silence.
Where we ship, and what it costs
Orders are placed and charged in euros, all taxes included. Delivery across Europe is free at every order value. Other destinations are calculated at checkout by destination and order value.
| Destination | Standard | Free from |
|---|---|---|
| Europe, including France, the UK, Switzerland and Norway | Free | Always |
| North America | €19.90 | €250 |
| Africa | €19.90 | €200 |
| Asia and the Middle East | €19.90 | €250 |
| South America | €19.90 | €250 |
| Australia and New Zealand | €24.90 | €250 |
If your country is not offered at checkout, we do not currently ship there. Write to us and we will tell you honestly whether we can.
Duties and import taxes
Orders shipped within the European Union carry no further charges — the price you pay at checkout is the price. For destinations outside the EU, including the United Kingdom, Switzerland and Norway, any customs duties, import taxes or carrier handling fees are set by the destination country and are payable by the recipient on delivery. We cannot calculate or absorb these.
Tracking
A tracking number is emailed on dispatch. You can also follow your order from the order tracking page.
Delays
Once a parcel is with the carrier, transit and customs clearance are outside our control, and delays there do not extend or reduce any of the rights set out below. If a parcel stalls, write to us and we will chase it with the carrier on your behalf.
Your right of withdrawal
If you are a consumer in the European Union, you have 14 days from the day you receive your order to withdraw from the purchase, without giving a reason, in accordance with Article L221-18 of the French Code de la consommation.
To exercise this right, write to hello@monseiofficial.com with your order number within those 14 days. You then have a further 14 days to return the work to us.
Condition of returned works
The work must be returned unworn, unwashed, undamaged and in its original packaging, with all hardware untouched and any tags still attached. We may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the work.
Return costs
Return shipping is at your own cost, unless the work arrived damaged, incorrect, or not as described. In those cases we cover the return entirely.
Refunds
Once we receive and inspect the returned work, we refund the full amount you paid, including standard outbound delivery, within 14 days, to the original payment method. We do not issue store credit in place of a refund where a refund is due.
Cancelling before production
You may change your size or cancel your order at any time before production of your piece has started. Write to us with your order number as early as you can.
Lost or damaged parcels
If a work arrives damaged, incorrect, or not as described, tell us within 48 hours of delivery with photographs. If a parcel is lost in transit, tell us as soon as the tracking stops moving. In either case we will repair, replace or refund at no cost to you. This is separate from and in addition to your right of withdrawal, and does not affect your statutory guarantees under Articles L217-3 and following of the Code de la consommation.
This is a small house — a fault is ours to fix, not yours to absorb.
Questions
Write to hello@monseiofficial.com. A person reads every message.